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When Insight Meets Interaction: A Data‑Driven Comparison of Proactive AI Agents and Legacy Automation in Real‑Time Customer Support
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April 12, 2026
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technology
customer service
AI
proactive
AI agent
The Accidental Antidote: How Over‑Predictive AI Turns Support Into a Guessing Game
·
April 12, 2026
·
technology
customer service
AI
proactive
AI agent
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